Shipping Information

Shipping Options

Orders are shipped from either our U.S. warehouse or our China warehouse depending on inventory availability.

Orders fulfilled from our U.S. warehouse typically arrive within 4–6 business days.

Order Processing

• Orders are typically processed within 1 business day after payment confirmation.
• Customized or special-order products may require additional processing time.
• Once your order has been shipped, you will receive a confirmation email with tracking information.
• Orders may be cancelled before shipment.

Shipping Notes

• Please verify your shipping address carefully before placing your order.
• If applicable, include your apartment, suite, or unit number.
• We recommend using a residential or business address instead of a PO Box whenever possible.
• Estimated delivery times are provided as a reference and are not guaranteed.
• Carrier delays caused by weather, holidays, customs inspections, or other unforeseen events are beyond our control.

Tracking Your Order

A tracking email will be sent automatically once your order has been shipped.

If your tracking information has not been updated for several business days, please contact our customer support team.

Lost, Damaged or Delayed Packages

• If your shipment experiences an unusual delay, please contact us, and we will work with the carrier to investigate.
• If your package arrives damaged, please notify us within 7 days and provide photos of both the packaging and the damaged product.
• If a shipment is confirmed lost by the carrier, we will provide an appropriate resolution in accordance with our shipping policy.

Delays Caused by Force Majeure

While we strive to ensure every order is delivered on time, shipping may occasionally be delayed due to circumstances beyond our control, including but not limited to severe weather (such as storms, hurricanes, or heavy snowfall), natural disasters, wildfires, traffic accidents, government actions, customs inspections, or other force majeure events.

If your shipment is affected by any of these circumstances, we kindly ask for your patience and understanding while the carrier resumes normal operations. We will continue to monitor the shipment and provide assistance whenever possible.

In the unlikely event that a package is confirmed lost in transit, our customer support team will work with you to provide an appropriate after-sales solution in accordance with our shipping and warranty policies.

Sales Tax

Sales tax is collected where required by applicable state and local laws.

The exact tax amount will be calculated and displayed during checkout before payment is completed.

If your order is refunded, any refundable sales tax will also be refunded where applicable.

Need Assistance?

Email
service@herculespro.com

Customer Support Hours
Monday – Friday
9:00 AM – 4:00 PM (GMT+8)